Privacy Policy

Welcome to Loose Threads LLC ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Payment information (such as credit card details and billing address)
• Order information (such as products purchased and shipping details)
• Communication information (such as customer service inquiries and feedback)
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information about your device and usage, including:

• Device information (such as IP address, browser type, operating system)
• Usage information (such as pages visited, time spent on pages, links clicked)
• Location information (such as general geographic location based on IP address)
• Cookies and similar tracking technologies (as described in our Cookie Policy)

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your orders and transactions
• Create and manage your account
• Communicate with you about our services, promotions, and updates
• Respond to your inquiries and provide customer support
• Personalize your experience and deliver content relevant to your interests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues, fraud, or illegal activity
• Comply with legal obligations and enforce our terms and policies

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.
• Business Transfers: If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, and that of our customers or others.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

4. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• The right to access and receive a copy of your personal information
• The right to correct or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise your rights, please contact us using the information provided in the "Contact Us" section below.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information promptly.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Third-Party Links

Our website and services may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of these third parties before providing any information to them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience. For more information about our use of cookies, please see our Cookie Policy.